Smartphone Insurance

Smartphone insurance or which is also classified as gadget insurance is an insurance product that protects your mobile phone from various risks that may occur, such as a cracked/broken mobile phone screen or damage to the entire unit.

Gadget screen insurance is an insurance product that protects your mobile phone from the risk of cracked or broken LCD damage caused by accidental accidents, such as falls and being run over.

With the technological developments in this era, owning a mobile phone has become a necessary part of life. Therefore, mobile phones need to be taken good care of. In the end, you must have smartphone insurance as a form of protection. Apart from the benefits of gadget screen insurance, there are also various other smartphone insurance benefits that you can get.

The benefits of smartphone insurance include protection of the mobile phone screens from the risk of cracks or breaks, replacement of new units, pick up and delivery services, and financial security to reduce expenses.

The advantage of having smartphone insurance is that this product protects your mobile phone from various risks so that you can feel safer. For other advantages, read the benefits of smartphone insurance.

You can buy smartphone insurance through the Qoala App. The steps are to know the complete information about your mobile phone, choose insurance with a premium that suits your needs and abilities, ensure the credibility of the insurance company you will choose, know the service features offered, and check on the partner service centers. With the Qoala App, you can easily compare various smartphone insurance products, get transparent information, and make online & practical purchases.

One of the reasons for buying smartphone insurance online is that you can save time with the entire process, from transactions, applications to online checking with an integrated system. Besides the cheaper policy costs, with a comprehensive insurance portal, you can freely choose and compare various insurance availability to get access to product reviews as a reference.

The way to apply for smartphone insurance online on the Qoala App is by selecting the Smartphone category on the Qoala App and selecting the type of protection (Full Protection or Screen Protection). Then, select the smartphone brand, smartphone model, and the protection period. Complete the payment and wait for the e-policy document to be sent to the e-mail address that you registered. Smartphone insurance will be active immediately when the policy is received. For any questions, contact Qoala through WhatsApp, chat, e-mail, or call.

There are no additional fees that Qoala will charge, related to the intermediary services that Qoala provides for you.

Qoala provides a free service to pick up your smartphone, repair it at the official service center and deliver it back to you. Qoala also provides walk-in service and warranty repair at authorized service centers with original spare parts. By purchasing smartphone insurance at Qoala, the entire claim process can be done quickly and practically without the filling out forms step.

If your smartphone is damaged by falling or being exposed to liquid, report the claim via www.qoala.app. Continue the claim submission process according to the instructions given on www.qoala.app. For each application, the customer will be charged with a 5% own risk fee. If the claim is approved, your mobile phone will be repaired immediately at one of the official service centers that are Qoala partners. Within 7 days, the phone will be repaired and ready to be used again.

Smartphones have to be officially purchased in Indonesia. Your mobile phone also must be in good condition, never had smartphone accessories replaced, and never been repaired by yourself or an unofficial service center.

Smartphone insurance is divided into two types, such as Smartphone Insurance - Full Gadget Protection and Smartphone Insurance - Gadget Screen Protection.

Gadget Full Protection insurance guarantees repair of smartphone damage due to falling or being exposed to liquids, a maximum of once during the protection period.

Gadget Screen Protection insurance guarantees repair of the damaged screen or cracked smartphone LCD, a maximum of once during the protection period.

Not all risks can be covered with smartphone insurance. These exceptions include damage caused by deliberate action, damage due to normal wear and tear, damage due to self-repair or repair at an unofficial service center, loss due to own negligence or theft or robbery, damage covered by the official smartphone brand warranty, replacement of smartphone accessories, replacement of software or data contained in the smartphone, to other exceptions stated in the policy.

Smartphone insurance applies to both the new and old mobile phones as long as it is still in good condition and not damaged at the time of the purchase transaction, and has never been repaired by an unofficial service center.